The pillars of our success are agility, innovation, and collaboration.

These traits are replicated throughout all aspects at Outcomex. We offer employees a unique and stimulating working environment, allowing them to enhance their technological expertise by giving them access to endless opportunities.

image description

Keep learning

It is important for our employees to continue to improve their skills and expand their knowledge of the ever changing digital environment. To ensure that our employees are up-to-date with the latest and greatest, technological training is undertaken regularly.

image description

Travel Australia wide and abroad

We're a bunch of globe trotters who enjoy being on the move. When the world doesn't go through a pandemic, you'll often see our team at both global and Australian base conferences.

image description

Enjoy flexible leave

Outcomex is proud to employ highly skilled team members from around the globe. We enjoy a diverse multi-cultural workplace; we understand that it is important for employees to return home and revisit their grass roots when governments allow us to.

image description

Be healthy, not hangry

Living an active and healthy lifestyle is highly encouraged at Outcomex. We provide a kitchen filled with fruits and snacks for our employees to munch on, and it is not strange for members of the Outcomex team to be seen running the trails. We believe it is important to step away from the desk to shake out all those loose cob webs.

image description

Park your car for free

It can be a challenge to find a parking space in Sydney, let alone a free one! Outcomex makes the life of its employees easier by providing them with free parking.

image description

Work from home

Sometimes, it just feels more productive to work in the comfort of your own home. That is why we provide virtual collaboration tools for teams to work together from diverse locations.

The following positions are open:

Outcomex is an award-winning systems integrator, with head offices based in Sydney. We deliver cutting-edge technology solutions to a wide range of customers – with our focus on delivering outstanding customer experience.
Our Managed Services business is expanding rapidly, and we are currently seeking Managed Services Engineers to join our team. The role is a fantastic opportunity for exposure to enterprise-level operational processes, monitoring toolsets and leading-edge technology delivery.

 

  • Provide first-line technical network and IT support for customer environments (via phone and email)
  • Proactively support and resolve technical incidents 24×7 in a rotating shift structure
  • Level 1 network troubleshooting and diagnosis of Customer Data Network incidents
  • Investigate and troubleshoot Network Incidents raised from Remote Network Monitoring and Management software
  • Create and maintain procedures and technical documentation regarding network solutions.
  • Provide support and troubleshooting on Network Infrastructure and diagnosing faults
  • Liaise with Customer IT teams, Telcos and Vendors from initial fault through to resolution; Manage incidents and service requests via ticket management systems within contracted SLAs
  • Monitor network traffic data on Monitoring Platforms and analysing networks are set up to run at peak performance
  • Analyse and configure day-to-day system and network changes/requests across the business or manage escalation to level 2/3 Engineering teams where required
  • Perform root cause analysis of identified network issues using device logs and error reports.

 

Requirements for the role
·      Cisco CCNA Certification or similar knowledge
·      The right candidate will be authorised to work full time in Australia

 

Culture
Outcomex is known for our extremely high retention of staff and our investment in hiring the best of the best. We have a flat management structure, are highly geared for agile decision-making, and take a pragmatic approach to running our business. We deeply value our staff and make every effort to ensure a highly pleasurable employment experience. We promote a flexible work environment and invest in our people.

 

Benefits
·      A dynamic culture and upbeat team that make every occasion a celebration
·      Strong investment in training and up-skilling
·      Join a team of extremely highly skilled, respected professionals
·      Growing company, with a serious customer profile and solid foundations.

We’re changing the world with technology, one engagement at a time.

Join the Outcomex team and be part of the difference.


Want to join our team? Please email your resume to recruitment@outcomex.com.au.