Delivering cost-effective and quality solutions
Outcomex provides management of complex voice, data centre, security, and network infrastructures for both on-prem and cloud-based solutions from a variety of industry leading vendors. This is done through industry standard best practices to assist customers in driving better commercial and service management outcomes.
Our managed services program retains highly skilled engineering resources, leveraged on a case-by-case basis to our customers under response and fix service level agreements. It makes sense to engage a certified and trusted specialised provider to manage, support and assist in operational activities as we retain deep technical skills across a vast array of engineering skillsets, vendor certifications and operational knowledge. We comply and integrate to customer environments utilising ITIL v3 for service delivery and deploy enterprise-ready platforms for monitoring and management.
We have several options to assist in managing environments; programs designed to complement and augment our customers’ internal teams while mitigating risk and providing better service outcomes.
Having the right level of maintenance in place is extremely important, however having a partner to call on to facilitate access to the service is critical. This is because within complex IT environments, it can be difficult to track issues back to a root cause.
When taking a hardware replacement agreement with Outcomex, we provide a number of key benefits at no additional charge:
If you are faced with a Priority One failure on hardware which is covered under the appropriate maintenance levels, we will not leave your site until the problem is resolved.
Outcomex provides the opportunity to offload incidents suffered in production environments, to our team of experienced and trained service desk engineers. This allows specialised 2nd and 3rd level support for critical environments. Solution support can be per technology pillar or holistically across the IT infrastructure.
The Outcomex Solution Support offering provides:
We offer the ability to completely offload the responsibility of management and up-time for production environments to our experienced and mature operations team. By proactively monitoring critical environmental metrics and utilising elevated reporting and operational activity, we assure up-time and integrity of services.
Outcomex Solution Assurance includes:
We understand that not all customers have the same needs or priorities. This is why we tailor customised managed services packages to suit all requirements. Over 90 forward-thinking customers trust Outcomex to manage all or part of their IT infrastructure – anything is possible!
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