Collaboration

Since 2012, Outcomex has been at the forefront of market innovation, evolving alongside the growing complexity of services, integrations and technologies, especially highly critical collaboration deployments.

Keep teams connected with effortless collaboration, regardless of their location. Effective teamwork fosters clear communication, stronger engagement, and an improved experience for employees and customers—boosting productivity and business growth. Our innovative technology solutions connect you, your business and your customers seamlessly.

Secure and reliable collaboration, no matter location

Cloud Collaboration

• Cloud, on-premises, and geographically-dispersed unified collaboration (UC) environments.
• Streamlined workflows and easy access to information lead to increased productivity and efficiency

Hybrid Work

• Hybrid workplace enablement allowing remote working from any location, built to scale quickly and securely across organisations.

AI Enhance Contact Centre

• Tailor AI to meet your unique business needs.
• Industry-specific Large Language Models (LLMs) for deeper insights.
• AI at the edge for real-time, high-performance interactions.

Managed Services

• Reporting, quality of service, and management toolsets
• Manage, analyse, troubleshoot, and secure your collaboration devices and services across your organisation.
• Platform upgrades and additional capabilities
• Ongoing management of collaboration environments

Unlock omni-channel solutions with intelligent AI-driven solutions

By delivering AI-enabled contact centre solutions, we provide seamless multi-channel customer interactions. Our approach leverages AI models for more accurate insights and enhances real-time performance.

The AI revolution in customer experience is only just beginning, and we are at the forefront, committed to driving innovation in this space.

Tailored experience, for tailored requirements

A well-designed customer journey must balance automation with human interaction, ensuring that customers receive the right support. We help future-proof customer engagement by helping businesses design AI-driven experiences that are proactive, efficient, and still human-centric. By tailoring AI to industry-specific needs and leveraging real-time performance improvements, businesses can boost customer satisfaction and operational efficiency.