Bayside Health Peninsula

Client

Bayside Health is a major Australian public healthcare provider delivering services across hospitals, community care, aged care, and outpatient facilities. With a distributed environment spanning multiple sites, the organisation supports critical healthcare services requiring high availability, security, and performance.

Formerly known as Peninsula Health, Bayside Health Peninsula is a Victorian public health service that serves communities across Frankston and the Mornington Peninsula, encompassing Peninsula University Hospital, Rosebud Hospital and associated sites. Its focus is on supporting a highly distributed workforce and patient base, meaning that reliability, security, and performance are essential to delivering quality care.

Opportunity

The Victorian Government invested $1.1 billion in the redevelopment of Peninsula University Hospital, formerly known as Frankston Hospital. As the largest health infrastructure investment in Melbourne’s south-east, it delivered a new tower with 12 levels of clinical service, 130 additional beds, new spaces for mental health and oncology services and 15 new operating theatres, including new maternity, obstetrics and paediatric wards, a women’s clinic and a special care nursery, and the expansion of the emergency department.

Disjointed infrastructure and legacy systems were impacting performance, security, and clinical efficiency at Peninsula University Hospital. Poor Wi-Fi, inconsistent application performance, limited visibility, and increasing cyber risk were creating friction across patient care and operations. At the same time, Peninsula Health needed a scalable, future-ready platform to support telehealth, mobility, and evolving digital health initiatives.

These challenges created risk across patient care, operational efficiency, and long-term digital transformation goals.

Matt Walker, Bayside Health’s Manager Network and Communications, wanted to achieve a truly connected hospital: “It was a hospital that needs to be always on, always secure and always available for the patients, the clinicians, but also their families.” But he needed the right team to bring in the expertise and technology to implement their vision.

Solution

Outcomex designed and implemented a fully integrated, end-to-end Cisco-based architecture to transform the hospital’s digital environment.

We modernised the data centre with high-performance, AI-ready infrastructure to support critical clinical workloads. We re-engineered the network with SD-WAN, Wi-Fi 6, and Software-Defined Access to deliver fast, secure, and reliable connectivity across all sites. Security was embedded at every layer, with a Zero Trust architecture leveraging segmentation, identity-based access, and advanced threat detection to protect patient data and systems. To support modern ways of working, we enabled seamless collaboration through Webex calling and video solutions, improving communication across clinical teams, wards, and remote environments.

Through the digital healthcare transformation:

• Clinicians can focus on patients, not technology,fast, reliable, and secure systems mean less time troubleshooting and more time delivering safe, high-quality care at the bedside.
• Care teams are able to experience consistency wherever they work, an integrated digital foundation supports hospitals, clinics, aged care, and community services without added complexity or risk.
• Patient data stays protected without slowing care, Zero Trust security enables the right people to access the right systems, at the right time, without friction.
• Sustainable outcomes were achieved and change was practical, supported, and designed around real healthcare environments.

This transformation was underpinned by a clear digital maturity roadmap and flexible commercial model, ensuring long-term sustainability and scalability – this allows the hospital to modernise at pace, while staying aligned to clinical, regulatory and future healthcare needs.

Having a world-class integrator delivery Cisco technology was critical, explains Matt, “You don’t feel like you’re on your own delivering such an ambitious hospital.” Cisco, Outcomex, and Bayside Health operated as a single, aligned team throughout, ensuring every architectural decision was made with patient outcomes front of mind.

Pointing out the benefits of a long-term, established partnership with Cisco and Bayside Health, Keashia Cooper, Outcomex Account Executive notes, “No one person can do it alone. A vision isn’t enough. You need the support of all the people around you to come together with the same vision, the same goal, and the same drive.”

Technologies used

• Multiple Cisco solutions

Impact

By modernising its digital foundation, Outcomex and Cisco helped Peninsula Health to empower clinicians to spend less time fighting systems and more time delivering safe, connected, patient-centred care, today and into the future.

Through partnering with Cisco, Outcomex helped to deliver a secure, high-performance digital foundation that significantly improved both clinical operations and user experience across Peninsula University Hospital. Clinicians now benefit from faster, more reliable access to critical applications and patient systems, while stable, high-density Wi-Fi and modern collaboration tools have enhanced mobility, telehealth, and communication across teams and locations. By implementing a fully integrated Zero Trust security architecture, the hospital strengthened protection of sensitive patient data while improving visibility and reducing operational risk. The new AI-ready infrastructure and HIMSS-aligned roadmap have also positioned the organisation to confidently scale future digital health initiatives, while simplified management and centralised policies have reduced complexity, improved uptime, and enabled IT teams to operate more efficiently.