Aged Care Service Provider

Outcomex assisted a national aged care provider in implementing a scalable, modern IT environment that is both capable of handling the growing demands of healthcare data, while ensuring enhanced performance, security, and resilience across multiple data centres. By modernising its IT environment, the aged care provider’s security was enhanced, giving it the ability to manage high-flow traffic across sites, streamlining business operations, and ensuring continuity and efficiency.

Client 

A major aged care provider in Australia, delivering services to thousands of older Australians across residential care, home care, and community support programs. With several decades of experience, the organisation is dedicated to improving wellbeing and quality of life, placing residents and clients at the centre of its approach.

With a large, dedicated workforce, the aged care provider focuses on empowering individuals to achieve their wellbeing goals, guided by empathy, resilience, and a strong commitment to safety. 

Opportunity 

The aged care provider identified the need to modernise and strengthen its IT environment to support increasing healthcare data demands. Its existing infrastructure was under pressure from the expanding workload, with compute, memory, and storage requirements outgrowing the original design. This created risks to performance, resilience, and the timely delivery of critical healthcare services. 

To continue delivering high-quality care, the aged care provider required upgrades to both its VMware vCenter environment and its network infrastructure across multiple Melbourne-based data centres. 

Solution 

Outcomex designed and implemented a modernised solution for the aged care operator. By leveraging a variety of Cisco Cloud & Data Centre, as well as security technologies, we tailored the solution to fulfil the aged care provider’s multi-site requirements.   

We delivered a comprehensive upgrade program across the organisation’s virtualisation and hyperconverged environments. This included: 

• vCenter Hardware Upgrade: Installed and configured hardware to enable the vCenter Server upgrade.
• Cisco HyperFlex Upgrade: Upgrading 12 compute nodes, increasing CPU capacity from 20 to 32 cores and doubling RAM from 1 TB to 2 TB per node; expanding six storage nodes with additional 7.6 TB drives to significantly boost storage capacity, and performing prerequisite upgrades of ESXi, UCS firmware, HyperFlex Data Platform (HXDP), and vCenter across multiple sites, including the witness node. 
   

This structured and carefully managed approach enables the aged care provider to modernise its data centre environment without impacting ongoing care delivery. 

Additionally, security was strengthened with SD-WAN, enhancing the organisation’s ability to securely and efficiently connect sites, manage bandwidth, and protect sensitive health data.  

Through this, we provided the aged care provider with a scalable, modern IT environment capable of handling the demands of healthcare data while enhancing security and performance across multiple data sites, enabling higher capacity and improved reliability. 

Lastly, we offered 24/7 Managed Services to the aged care service provider. This will give them access to unlimited cloud and break/fix support, including complex technical support and troubleshooting advice. As a result, the aged care operator will benefit from a high performing and secure platform that is simple to operate and enables reliable services for data centres.  

Technologies Used

• Cisco Technologies  

Impact 

By partnering with Outcomex, the aged care provider now benefits from a modernised and future-ready IT environment. The upgrades delivered: 

• Improved performance and scalability: Doubling compute memory and significantly increasing CPU and storage capacity to support current and future healthcare workloads.
• Enhanced resilience and reliability: Updated vCenter and HyperFlex environments enable faster access to critical systems and reduced risk of downtime.
• Streamlined operations: Comprehensive documentation and resilient infrastructure simplify management for the organisation’s IT team, ensuring continuity and efficiency across sites. 

These outcomes empower the aged care provider’s staff with the tools and performance they need to make timely, informed decisions, directly supporting improved care for residents. Such advancements have created a resilient and future-ready infrastructure that supports the organisation’s long-term goals and growth, digital-forward initiatives, and ongoing commitment to providing the highest standard of care to their patients.