Unified Communications (UC) and the delivery of advanced voice, video, instant messaging (IM) and presence capability sit at the core of our engineering expertise. Outcomex has been a leader in the design, implementation, and integration of highly critical UC deployments since 2006.

Outcomex was an early adopter of IP telephony, leveraging the LAN and WAN for IP based telephony services across the enterprise. As richness of services and integrations has grown and evolved, Outcomex has stayed at the forefront of capabilities that the market has bought to bear.

We have demonstrable experience delivering:

  • Multi-vendor integration of presence, voice and video deployments
  • Cloud, on-premises and geographically dispersed UC environments
  • Business critical Contact Centre (voice, video, web, email ingestion)
  • Complex call routing and dial planning
  • Telepresence and room based systems
  • Migration of services (telco, site and vendor)
  • Reporting, quality of service and management toolsets

Uniquely, Outcomex has the ability to work within a customer site and demonstrate the specific outcomes that Unified Communications can provide. This service gives peace of mind and a tangible understanding of what the end-user experience will be, once implemented.

Outcomex assists customers by providing:

  • Design and architectural services
  • Baseline auditing and optimisation assistance
  • Implementation, configuration and integration activities
  • Platform upgrades and additional capabilities
  • Ongoing management of UC and collaboration environments

Implementing high quality and secure Unified Communications solution will assist your company by shortening the sales and customer service cycles, reducing time-to-market, adapting to market changes faster, and encouraging innovation estimate.

 

Maximising your unified communication collaborations can provide your organisation with effective internal and external communication channels aligned to management strategies.