Designing and implementing architectures to improve network performance
Outcomex provides management of complex voice, data centre, security and network infrastructure environments, through industry standard practices, to assist customers to drive better commercial and service management metrics.
When specialised solutions are in production, it is often difficult to justify employing highly skilled engineering resources to manage them, especially when those resources are only leveraged on a case by case, as needed basis. It makes sense to engage a specialised provider, who is certified and trusted to manage, support and assist in operational activities.
Outcomex has a number of options to assist in managing environments; programs designed to complement and augment our customers’ internal teams whilst mitigating risk and providing better service outcomes.
Hardware and Software Maintenance
Having the right level of maintenance in place is extremely important, however having a partner to call on to facilitate access to the service is critical. This is because within complex networking, data centre and unified communications environments it can be difficult to track issues back to a root cause.
When taking a hardware replacement agreement with Outcomex, we provide a number of key benefits at no additional charge:
If you are faced with a Priority One failure on hardware which is covered under the appropriate maintenance levels, we will not leave your site until the problem is resolved.
Outcomex provides the opportunity to offload incidents suffered in production environments, to our team of experienced and trained service desk engineers. This allows specialised 2nd and 3rd level support for critical environments. Solution support can be per technology pillar or holistically across the IT infrastructure.
The Outcomex Solution Support offering provides:
We offer the ability to completely offload the responsibility of management and up-time for production environments to our experienced and mature operations team. By proactively monitoring critical environmental metrics and utilising elevated reporting and operational activity, we assure up-time and integrity of services.
Outcomex Solution Assurance includes:
Outcomex understands that not all customers have the same needs or priorities and therefore can tailor customised managed services packages to suit.