Connecting wireless voice, video and data across networks
Outcomex has deployed a full Cisco Unified Communication platform for HammondCare to improve the organisation’s ability to communicate effectively in all departments. The previous telephony system that HammondCare used was an ageing system which incorporated a mix of different versions, handsets and limited functionality. This subsequently impacted on the organisations communication capabilities. After delivering all key components within the Cisco Unified Communications portfolio to sites around Australia HammondCare’s communication system has improved considerably with the organisation now having a single, unified and structured voice, video, telepresence and contact centre environment.
HammondCare is an independent Christian charity specialising in dementia care, aged care, palliative care, rehabilitation and older persons’ mental health. Regarded nationally and internationally as one of Australia’s most innovative health and aged care providers, HammondCare offers hospital care, residential care and community services.
The organisation employs roughly 3,000 staff across 46 locations, Australia wide. As more facilities, services and clients propagate through the environment, efficient and rich communication has become more important. The need to provide exceptional service to families, clients and support agencies around Australia elevated. Innovation is also key to the organisation, with a number of new advancements in care being rolled out over the coming months. The telephony system had a disparate mix of versions, handsets and capabilities which were difficult to upgrade or retain support upon.
Outcomex deployed a full Cisco Unified Communications environment, delivering all key components within the Cisco platform to sites around Australia. Also deployed is the next generation Cisco Contact Centre, which provides email, voice and web based services for all HammondCare departments. The platform is fully redundant, fault tolerant and heavily utilises the Cisco networking infrastructure.
Communications implemented into HammondCare;
HammondCare now has a single, unified and structured voice, video, telepresence and contact centre environment throughout the organisation. This provides seamless integration between desktop, mobile, traditional and desk phones – as well as the HammondCare application environment. The deployment is cost effective and extremely flexible. Feedback from staff and clients has been extremely positive since the initial roll out of services.